Terugbetalingsbeleid

Delivery Information We offer various shipping methods to ensure your order reaches you safely across Europe and North America. Our standard shipping is handled by Posten Norge and Bring, including EMS for reliable international delivery. For customers who require faster arrival, we provide Express Shipping options through world-class carriers such as DHL, FedEx, and UPS. You can select your preferred shipping method and view real-time rates at checkout based on your delivery address.

Order Processing and Tracking Orders placed before 14:00 CET are processed the same day. Standard delivery typically takes 1 to 5 business days within Norway and 5 to 14 business days for international destinations. Express shipping significantly reduces these wait times depending on the carrier selected. Most packages include comprehensive GPS tracking, allowing you to monitor your shipment's journey. You will receive an SMS or email notification with a tracking code as soon as your package is dispatched or arrives at its destination.

Customs and Import Duties For customers located within the European Union and Norway, VAT is generally included in the purchase price. For orders shipped to regions outside these zones, such as the United States, the recipient is the importer of record and is responsible for any local import duties, taxes, and customs fees required by national authorities. These charges are levied once the shipment reaches your country and are the responsibility of the customer.

Return Policy In accordance with international consumer rights, you have 14 days from the date of receipt to withdraw from your purchase. To be eligible for a return, products must be unused, unopened, and in their original packaging with all seals intact. Due to hygiene regulations, we cannot accept returns for products that have been used or where the seal has been broken. To initiate a return, please contact our global customer service team via email to receive a return label and instructions.

Return Costs and Refunds For returns based on a change of mind, a flat return processing fee will be deducted from your final refund to cover logistics. This fee is typically 129 NOK, 13 EUR, or 15 USD. Once your return is received and inspected, the purchase price minus the return fee will be credited to your original payment method. If you receive a defective or incorrect item, KoreanBeauty4U will cover all return shipping costs and provide a free replacement or full refund.

Uncollected Orders If a package is not collected from your local post office or pickup point and is returned to us, we reserve the right to charge a handling fee of approximately 349 NOK, 35 EUR, or 40 USD. This fee covers international return shipping and administrative expenses. Please note that uncollected packages are not covered by the right of withdrawal. To cancel a purchase, you must first receive the package and then return it according to our standard policy.